21 rules of the game in the windows.

The beginning of “Window Games” is the moment when the Investor – Buyer decides to implement his intention to buy window joinery. We have formulated 21 rules according to which you can play this game or which you can adapt to the teams and the field on which the game will be played.

Rule No. 1

The investor-buyer is an average consumer. There is nothing to be offended about this mediocrity. That’s the law. The average consumer is a well-informed, attentive and careful person. The investor should be wise before damage. After the damage, he will only be the victim.

Rule No. 2

Do not buy windows for pieces or by weight or because of the price. Specify what requirements you set for the windows you buy. What they are meant to be. This behavior will comply not only with PN-EN 14351-1 + A1: 2010 but also with common investor common sense. After all, these will be your windows in your home or apartment.
Remember that:
Money is:

Heat permeability
Air permeability

Comfort of use is:

Acoustic properties
Solar radiation properties – coefficients “g” and “Lt”
Operational forces
Resistance to repeated opening and closing

Safety of use and property are:

Wind load resistance
Mechanical strength
Burglary resistance

These features determine the utility value of your window. Every manufacturer and seller must know these features of their products. These features will help you compare offers.

If you can’t determine the desired level / class / value yourself for each of these features:

Contact the building designer (he should detail and describe the window features in the design).
Talk to the owner of the building, community, cooperative (whose building of this requirement or every two heads is not one).
Use the Window Configurator and the Oknotest.pl Energy Calculator.

Rule No. 3

Don’t let sellers talk to you. Provide information about your expectations and requirements as to the utility value of windows, and then request and expect an offer that will meet them. For this, manufacturers are required to test their products and declare the performance of customers, so that sellers can provide a precise answer to the investor’s requirements set in accordance with rule No. 2.

Rule No. 4

Don’t be fooled by marketing tricks and promotions. Insert the general assurance of the seller between the fairy tales: “Our windows meet all the requirements of Technical Approvals or PN-EN 14351-1 + A1: 2010”. You have the right and duty to demand evidence! Your task is to determine what properties specified by the standard and at what level has the window offered and whether this level meets your expectations. Only in this way will you find out what you will actually pay for.

Rule No. 5

When talking to sellers, remember what and why you want to buy. Speak openly about your requirements and expectations. Don’t get into unnecessary component discussions. PVC-U windows are similar in all windows. Profile, glass, fittings, seals. For the investor, it is less important what components the windows will be made of, it is very important what it will be! Aesthetics are important, the discount is also important, but only if it concerns the window we need. Negotiate only the prices of the offers that meet your requirements defined according to rule No. 2 and the price should never be the most important criterion for the evaluation of offers. Unless the only thing you expect from your own windows is … low price. Then different.

Rule No. 6

Transfer content and obligations of the parties from the accepted offer to the contract. Make contracts only in writing. The oral agreement is defective. Believe the Romans who said, “THE WORDS FLY, THE WRITING STAYS.” The written form, name and content of the contract become particularly important when a dispute arises during its implementation.

Rule No. 7

The contract should contain in its content:

The name of the contract – e.g. contract for specific work
The date of conclusion of the contract.
Place of signing the contract.
The exact designation of the parties to the contract.
Appointment of proxies of the parties, if the parties deem it necessary together with the scope of their authorization to act.
Communication between parties and appointed proxies – a requirement of the Consumer Rights Act.
A detailed description of the subject of the contract along with the properties of the item, including:
Useful properties of purchased windows determined in accordance with rule No. 2
Dimensions of window constructions
Division of the structure and functionality of window accommodation in accordance with PN-EN 12519
Selection of components as far as the parties deem it necessary.
All works to be carried out at the construction site.
The most important materials necessary to perform the works in accordance with the contract.
Method of implementation of the subject of the contract or part thereof.
Place of performance of the subject of the contract or part thereof.
The deadline for implementing the subject of the contract or part of it.
Price for performing the subject of the contract or part of it.
Terms and conditions of payment.
Quantity, dates and conditions of acceptance of the subject of the contract or parts thereof and reference documents used in the assessment of the quality of products and works.
Information on the quality guarantee provided and how it is exercised.
Contractual penalties, default interest, liability for damage.
Circumstances and reasons entitling the parties to withdraw from the contract.
Dispute resolution.
Contract language.
Number of copies of the contract.
Website signatures.

Don’t worry about the length of the contract. Take care of its content. In one sentence or on one sheet of paper, you cannot secure the interests of either party.

Rule No. 8

Negotiate agreements seeking consensus, not compromise. Agreement and cooperation are always better than mutual concessions.

Rule No. 9

Before you sign the contract, you will accept attachments and warranty cards, read what you sign.

Don’t forget to check if your contract contains any illegal clauses. Explain the meaning of the contract during negotiations and not in court. It’s faster and probably less nervously.

Rule No. 10

Do not change the order 100 times after signing the contract. Don’t change it at all without the necessity. It can cost dearly, be the cause of errors, and is always a source of conflict during delivery and works. Require the same from the Contractor.

Rule No. 11

Agreed? Signed? Wait patiently. Do not rush the Contractor. It doesn’t speed up anything, it annoys. Did you wait patiently? Enforce agreed deadlines. There is no mercy.

Rule No. 12

Say hello to the assembly team with old Polish hospitality. Immediately after bread, salt and morning coffee, make a quantitative receipt of the supplied window joinery elements and everything else you ordered.

Rule No. 13

When counting windows and everything else, also check that construction products (the window is a construction product) are marked with the CE marking symbol and that the marking is accompanied by the required additional information covering the declared performance of the product. Require access to or issue of the Declaration of Performance, Warranty Declarations, if any, Assembly Instructions, provided that the manufacturer is not responsible for the installation on the construction site, the Operating Instructions and any other documents specified in the contract. The lack of CE marking disqualifies a product from rendering it unfit for use in construction. Lack of documents indicates the incompleteness of the product. An incomplete delivery of the product is a defect of the product subject to warranty. Something is not supposed to be? You have the right to piss off. Collect bread and salt from the assembly team, issue the Contractor’s invoice for coffee, and carefully describe everything in the acceptance report and say goodbye to fitters. Until now they are rather innocent. In the mode agreed according to rule No. 7, submit a complaint to the Contractor using the warranty mode. Turn on the clock and start charging contractual penalties.

Rule No. 14

Are you ok with your windows and all the rest ordered? Quantity is correct, labeling is correct, is product information available? Carefully confirm this order with an entry in the quantitative acceptance report, and then pleasantly ask the assembly team to get to work.

Rule No. 15

They started the assembly? You are bored? Take the assembly instructions and monitor the execution. Supervise, do not lecture! You don’t know something, ask for clarification as to what, why and how it is done. Is something done contrary to the instructions, technical knowledge or contract? Request a change in execution method. You oversee, the team performs. This is the correct division of roles.

Rule No. 16

Windows fixed in the openings, supported and sealed with mounting foam. We give the assembly crew a break. The investor works and accepts disappearing and concealing works. We check the number and method of mechanical connections, construction support, continuity of thermal insulation seals, plumbs, levels, diagonals. wings efficiency. This is the right time to spot most mounting defects. If you don’t do it now, forget about the topic after making the external and internal seals. Disappeared, covered, gone. There is no proper reception, installation defects, if any, remain. It’s certain like 2 x 2. It’s not true that if you can’t see something, it doesn’t exist.

Rule No. 17

The foam dries, the team eats, and the Investor states that the team is “Team”, they are professionals. They did everything in accordance with the installation instructions provided. You make the collection, and what you see carefully you describe in the acceptance report of the disappearing and covering works.

Rule No. 18

The foam has dried up. The investor eats. The crew caulks wedges, cuts excess foam, performs external and internal sealing, assembles window sills, adds accessories, regulates, removes protective tapes and politely starts cleaning itself, inviting the Investor to final acceptance of works.

Rule No. 19

This is the next, third pickup. Full mobilization. If you let go now, then you will benefit from the benefits of a guarantee or warranty. Hand pick-up report and in accordance with the procedures resulting from the reference documents, rule 7 point 13, we check the quality of finishing works, the efficiency of window sashes, roller blinds, the correct positioning of window sills, the aesthetics of profile surfaces, veneers, we count the scratches on the glass, and we carefully describe everything in the report final acceptance remembering what our Romans said in principle No. 6. All protocols without comments? Final too? Well, wallet in your hand. We pay. A contract is a contract.

Rule No. 20

We say goodbye to the assembly team, not forgetting to take from it the address data and phone numbers. After all, we want to know who we will recommend to friends.

Rule No. 21

We read the rules once again to be wise before injury and not injured in accordance with rule 1.

Author: UPVC Windows Costs